Need ProTools help !!!

Jim Cinney · Post by **Jim Cinney** » 21 Nov 2011 9:01 pm

Long story short, PT le 7.4. on mac os x 10.4.6.. error message comes up when opening Pro Tools " unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. click ok when hardware is ready " I have tried several different firewire cables, no luck. also the led on the back of my 002 rack does light up when the fire wire cable is plugged in. I can't launch Pro Tools. also can't launch Digi CoreAudio Manager App. any help is appreciated before I have someone throw the unit off the roof when I yell PULL!!!!!!!!!!!! P.S. I just spent the last 4 hrs uninstalling & re installing pt software & drivers....

Mark van Allen · Post by **Mark van Allen** » 21 Nov 2011 9:16 pm

Hey, Jim, check to see if the monitor switch will turn off or stays red when powered up... if the 002 works the same as the 003 rack does, there is a possibility that the power supply cable inside the 002 unit has gone bad. I don't know if 002 rack units do that but the 003 was notorious- it's the ribbon cable connecting the power supply to the board inside the unit. It causes the exact problem you're experiencing. Best of luck.

Jason Hull · Post by **Jason Hull** » 22 Nov 2011 3:31 am

Jim Cinney · Post by **Jim Cinney** » 22 Nov 2011 5:43 am

Thanks for the replys. Mark, the monitor light does light up. Jason, I think I might have burned the fire wire ports, I thought it was ok to hot swap drives. does this damage the ports on the computer, the interface, or both ? I guess I thought wrong.

Mark van Allen · Post by **Mark van Allen** » 22 Nov 2011 4:21 pm

On the 002- the power supply connector problem results in the monitor light staying on, and it won't go out any longer when you press the switch.

Jason Hull · Post by **Jason Hull** » 23 Nov 2011 3:47 am

Steve Hinson · Post by **Steve Hinson** » 28 Nov 2011 7:24 am

Jim,are you turning on the interface first?This must be done,or you will get that error message every time...and...you must wait for the three faint clicks before turning the computer on...

Jim Cinney · Post by **Jim Cinney** » 8 Dec 2011 6:24 am

Thanks to all . Problem is solved, had to re initialize the interface. A friend brought over his laptop, & it recognized the interface. Powered down & back up with my computer & all is well.. saved some dough too....lol .

Thanks again